Yes, Lucky Dreams Casino does pay, but with important caveats. Many players have received their winnings—especially for small to mid-sized amounts—but there are also consistent reports of delayed withdrawals, strict verification processes, and occasional payout issues, especially on larger wins.
✅ Positive Experiences:
- Many users report successful withdrawals, especially under €1,000.
- Customer support is generally responsive, especially through live chat or email.
- Payouts often do go through after identity verification is completed.
- Some players have shared positive experiences with quick payments, saying they received their money in 1–3 days.
⚠️ Common Complaints:
- Withdrawal Delays
- Withdrawals can be delayed for up to 2–3 weeks, even after being approved.
- Users have mentioned funds being “under review” for extended periods.
- Strict KYC Requirements
- Even after initial registration, players are often required to submit:
- Photo ID and a selfie holding it
- Proof of address (utility bill or bank statement)
- In some large win cases, proof of income or source of funds
- These can delay or pause withdrawals, even after you’ve requested them.
- Even after initial registration, players are often required to submit:
- Large Wins Scrutinized
- Withdrawals over €2,000 or similar amounts tend to trigger extra checks.
- There have been cases where accounts were temporarily frozen or asked to provide additional documents multiple times.
- Canceled Withdrawals or Reduced Balances
- A few players reported canceled cashouts or entire balances removed due to alleged bonus rule violations or unclear terms.
- Some felt they were unfairly targeted after winning large amounts.
- Limited Payment Methods
- Certain withdrawal methods (like prepaid cards) may be rejected, requiring the user to switch to e-wallets or bank transfers.
🧾 Real-World Player Experience Summary:
| Situation | Player Experience |
|---|---|
| Small withdrawals | Usually smooth within 1–3 days |
| Large withdrawals | Often delayed, may take 1–2+ weeks |
| KYC process | Strict, sometimes repeated |
| Bonus-related withdrawals | Higher chance of being challenged |
| Support communication | Usually polite but not always fast |
🏁 Final Verdict:
Lucky Dreams Casino generally pays players—especially when accounts are verified and winnings are moderate. But:
- Be prepared for delays if withdrawing larger amounts.
- Verify your identity early to avoid interruptions.
- Review bonus terms carefully before playing with promotions.
- If anything seems off, follow up regularly with support and keep written records.