✅ Licensing & Trust
- Licensed by the UK Gambling Commission and Malta Gaming Authority, both considered highly reputable.
- Operated by a well-known company that uses secure encryption and follows fair play standards.
- Offers regulated betting, sports, and casino games.
💳 Withdrawal Times
| Method | Typical Payout Time |
|---|---|
| E-wallets | 1 to 4 business days (often faster) |
| Credit/Debit Cards | 2 to 6 business days |
| Bank Transfers | 3 to 6 business days |
- Processing begins after KYC (identity verification) is completed.
- Some users have reported payouts in less than 24 hours when using e-wallets like Skrill or PayPal.
🟢 Positive User Reports
- Users who verify early often report smooth withdrawals and quick e-wallet payouts.
- Several players mentioned £500–£600 cashouts being processed successfully within 1–2 days.
- Customer support is sometimes praised for being responsive in chat or email.
🔴 Common Complaints
- Some players say withdrawals are stuck in “pending” or “sending to processor” status for days.
- Others report:
- Withdrawals being rejected after winning, especially when bonuses were involved.
- Requests for additional documentation even after KYC was completed.
- Payment method restrictions: certain banks or apps (like Revolut, Monzo, or Starling) have had issues receiving funds.
⚠️ Bonus Terms Risk
- Several users reported losing winnings due to unclear or strict bonus conditions.
- Mr Play may void winnings if players unintentionally breach bonus rules, such as betting above the allowed maximum per spin.
🧾 Final Verdict
| Area | Rating |
|---|---|
| Legitimacy | ✅ Licensed and regulated |
| Small withdrawals | ✅ Usually processed within a few days |
| Large withdrawals | ⚠️ Sometimes delayed or scrutinized |
| Customer support | ⚠️ Mixed reviews—some helpful, others slow |
| Bonus handling | ❌ Many complaints about voided winnings |
✔️ Conclusion
- Yes, Mr Play does pay, especially for users who:
- Avoid bonus complications
- Use e-wallets
- Complete KYC early
- However, complaints are common, especially around unclear bonus terms and payment delays.
- Approach with care, and read terms closely before accepting bonuses or placing large bets.