⚠️ Withdrawal & Payout Issues
- Many users report severe delays in payouts, with withdrawals stuck under “review” for weeks, sometimes up to 5 weeks or more.
- One player claimed a $7,750 withdrawal took nearly 20+ days and still remained unresolved, with support offering only repeated copy‑paste replies. Community members expressed doubt they’d ever get the money back.
🧾 Verified Complaints
- One reported having three simultaneous withdrawals capped due to limits, and later losing much of the pending amount by continuing to play. Communication from support remained vague and unhelpful.
- Another case involved a player requesting €800, then €500, but emails and chats were ignored or dismissed; it was unclear whether payouts were ever sent.
- A Canadian player reported resubmitting KYC documents multiple times, receiving repeated rejections, and being left in limbo as support bounced them between agents without resolution.
🧠 Community Feedback (Reddit Highlights)
“Most people’s withdrawals took about more than a week… 20 days and still under review.”
“I literally have been waiting 5 weeks for my withdrawal of $7,750.”
“If you’ve been waiting this long I would probably just kiss it goodbye at this stage—the casino looks very similar to a few other shady casinos… they closed my account permanently without a reason.”
📊 General Observations
| Topic | What My Empire Claims | Player Reports |
|---|---|---|
| Withdrawal Speed | 1–3 days (crypto/e-wallets faster) | Often stalled for weeks or frozen |
| Withdrawal Limits | Standard per-day/month caps | Limits enforced, withdrawals cancelled |
| KYC Verification | Required but timely | Reports of repeated document rejection |
| Customer Support | 24/7 live chat and email | Described as unhelpful and dismissive |
| Licencing & Trust | Licensed (Curacao/Philippines) | Some users say licensing info is missing or unclear |
🟡 Final Verdict: Does My Empire Casino Pay?
- Occasionally, yes—small withdrawals or first payouts may go through within a few days, especially with fast methods.
- However, for larger wins or amounts near daily limits, withdrawals frequently stall, get canceled, or result in account closures.
- Support is inconsistent, with many users stuck in loops or ignored entirely after prolonged delays.
- Multiple users suspect the casino denies payouts intentionally on substantial wins, using KYC or T&C technicalities as excuses.
✅ Bottom Line
My Empire Casino has a poor reputation when it comes to payouts—especially for significant withdrawals. While the platform pays some players for smaller wins, thousands of dollars in winnings have reportedly been tied up indefinitely or lost entirely.
If you’re considering playing there:
- Stick to minimal deposits,
- Avoid large bets or chasing big wins,
- Be prepared for possible delays or disputes.